We aim to despatch orders same or next day - although personal engraving can add 3-5 days. We use a Royal Mail 24 Hour delivery service in the UK and Business Priority Airmail for International orders with (in normal times!) a target delivery of 3-5 business days in Europe and 5-7 business days for the rest of the world. But you should expect delays to these delivery times as the mail and courier services adapt to the COVID-19 impacts.
If you would prefer we use an express courier service such as FedEx or TNT then please contact us for a quotation as this will really speed up deliveries to New Zealand and Australia in particular. It usually costs an additional £15 to £20.
PLEASE CHECK YOUR SPAM FOLDER IF YOU NOT RECEIVE A CONFIRMATION EMAIL IMMEDIATELY AFTER ORDERING.
Is it a Gift? Please just let us know when placing the order - we will not include the receipt and can add a gift message for you.
HOW TO ORDER
You can contact us on 00 44 (0)1798 875888
We are a UK-based company but you can order on our web-site from any country worldwide - please just complete your delivery address including Country, choose how you would like to pay, (by credit/debit card or PayPal) and enter payment details at the Checkout.
If you would like to pay by Credit or Debit card you will be asked to enter those details on the checkout page - there may be a slight delay while you are re-directed to PayPal who securely process all our transactions. No card details are entered or stored on our web-site. If you choose to pay using PayPal Express then the postage shown on the Checkout page will be the postage charged in addition to the product charge.
You should receive an email confirmation of your order immediately. If you do not please check that the mail has not gone into your Junk or Spam folder.
You can also find most of our products on Etsy - this is our shop, LoveBorderCollies - https://www.etsy.com/uk/shop/lovebordercollies If you are based in the US it can sometimes be easier to use this US web-site, although goods will still be shipped by us from the UK.
Currency options: Goods are priced in GB Pounds (Sterling). But you can choose to see the cost of goods and pay using Sterling (GBP), US Dollars (USD), Australian Dollars (AUD). New Zealand Dollars (NZD) or Euros (EUR) - look for the GBP abbreviation on the bottom left of the screen and click the little arrow beside it to reveal and then choose your preferred currency. You can then complete your order in a number of ways:
By Credit or Debit card - you can check out as a Guest or you can Register on the site so you do not have to enter your address details the next time you visit. We do not store Card details. Credit/Debit Card transactions are processed securely on our behalf by PayPal via our SSL encrypted gateway. If you have problems with check-out please just let us know.
By PayPal. If you have a Paypal account you can use the PayPal or PayPal Express feature - PayPal will give us your delivery address so will not be asked to enter your address on our web-site. You can also pay by PayPal without an account. Just choose Pay by Credit or Debit Card instead of PayPal when you go to the payment page.
By Phone: If you prefer not to buy on-line we can take orders over the phone. Call +44 (0)1798 875888 or email us with your contact details and and we will call you back.
By bank transfer: Please contact us (using the contact form on this web-site) and we will send you an invoice for the goods you wish to buy and the reference numbers you need to provide to your bank for a payment to our account.
We offer low cost and express delivery services to all countries worldwide. The postage cost for most whistles and lanyards is just £2 to the UK and £6 to all other countries - or you can choose a slightly more expensive Express Delivery option which uses a fully tracked service and provides a speedier delivery through all channels. You can check the postage cost when you visit the Shopping Cart. International shipping cost options will also be confirmed at Checkout when you enter your address and on the final screen of PayPal Express when you have confirmed the payment. In an emergency (lost your favourite whistle, got an important trial?) we can provide a 24 hour courier service to Europe, US, Canada and beyond. Please just contact us for a quote.
We always aim to despatch goods that are in stock within 24 hours. Please be aware that personalised engraving can add a further 3-5 days to the delivery time. Just let us know if you need the goods for a particular date and we will do all we can to get them to you in time. We will always advise immediately if there is likely to be a delay in posting your order for any reason.
Returns: We want you to be satisfied with your purchases and to hear from you if you are not happy. If you need to reach us, please contact us using the Contact Form on this website or call 00 44 (0)1798 875888.
OTHER STOCKISTS OF LOGAN WHISTLES
Logan Whistles are stocked by a growing number of businesses worldwide. The following list includes those stocking a wide range of our whistles
in the UK The International Sheepdog Society https://www.isds.org.uk
in France Pro Sifflet
in Italy Iron Dog Line
In The Netherlands Border Collie Shop NL
in Australia The Australian Working Stock Dog Magazine
and worldwide our Etsy shop lovebordercollies
Please just contact us if you would like details of other international stockists.
If you would like to stock our whistles or other products in your business, please contact Joanne McHardy using the Contact Form on this web-site or by calling 00 44 (0)1798 875888 for more information.