Ordering & Delivery Information

HOW TO ORDER                                                                                            Contact us on 00 44 (0)1798 875888

Full internatonal delivery. We are a UK-based company but you can order on our web-site from any country worldwide - please just complete your delivery address including Country), choose how you would like to pay, (by credit/debit card or PayPal) and enter payment details at the Checkout.  

If you would like to pay by Credit or Debit card you will be asked to enter those details on the checkout page - there may be a slight delay while you are re-directed to PayPal or WorldPay who securely process all our transactions. No card details are entered or stored on our web-site.  If you choose to pay using PayPal Express then the postage shown on the Checkout page will be the postage charged in addition to the product charge.

You should receive an email confirmation of your order immediately - if you do not please check that the mail has not gone into your Junk or Spam folder. 

Currency options: Goods are priced in GB Pounds (Sterling). But you can choose to see the cost of goods and pay using Sterling (GBP),  US Dollars (USD), Australian Dollars (AUD). New Zealand Dollars (NZD) or Euros (EUR) - look for the GBP abbreviation on the top right of the screen above the Cart and click the little arrow beside it to reveal and then choose your preferred currency.  You can then complete your order in a number of ways:

By Credit or Debit card  - you can check out as a Guest or you can Register on the site so you do not have to enter your address details the next time you visit. We do not store Card details. Credit/Debit Card transactions are processed securely on our behalf by PayPal or WorldPay via our SSL encrypted gateway.  You can choose which company (PayPal or WorldPay) processes your transactions at the Checkout stage. If you have problems with check-out please just let us know.

By PayPal. If you have a Paypal account you can use the PayPal or PayPal Express feature - PayPal will give us your delivery address so will not be asked to enter your address on our web-site. You can also pay by PayPal without an account. Just choose Pay by Credit or Debit Card instead of PayPal when you go to the payment page.

By Phone: If you prefer not to buy on-line we can take orders over the phone. Call +44 (0)1798 875888 or email us with your contact details and and we will call you back.

By bank transfer: Please contact us (using the contact form on this web-site) and we will send you an invoice for the goods you wish to buy and the reference numbers you need to provide to your bank for a payment to our account.

WORLDWIDE SERVICE

We offer low cost and express delivery services to all countries worldwide.  The postage cost for most whistles and lanyards is just £2 to the UK and £6 to all other countries - or you can choose a slightly more expensive Express Delivery option which uses a fully tracked service and provides a speedier delivery through all channels.  You can check the postage cost when you visit the Shopping Cart. International shipping cost options will also be confirmed at Checkout when you enter your address and on the final screen of PayPal Express when you have confrimed the payment.  In an emergency (lost your favourite whistle, got an important trial?) we can provide a 24 hour courier service to Europe, US, Canada and beyond. Please just contact us for a quote.

We always aim to despatch goods that are in stock within 24 hours. Please be aware that personalised engraving can add a further 3-5 days to the delivery time.  Just let us know if you need the goods for a particular date and we will do all we can to get them to you in time.  We will always advise immediately if there is likely to be a delay in posting an order for any reason.

Returns: We want you to be satisfied with your purchases and to hear from you if you are not happy. If you need to reach us, please contact us using the Contact Form on this website or call 00 44 (0)1798 875888.

TRADE ENQUIRIES

If you would like to stock our whistles or other products in your business, please contact Harford Logan's daughter, Joanne McHardy, using the Contact Form on this web-site or by calling 00 44 (0)1798 875888 for more information.